Forum Overview :: Rants

Fire Your Bad Customers. by Caltrops News Network 08/09/2020, 10:38am PDT Why you should fire your bad customers August 8, 2020 I recently broke up with 2 customers. They were a bad fit from the start - needy for excessive support over phone or WhatsApp, demanding discounts, and raising hell at the slightest hiccup. Trying to make every customer happy will make you unhappy. Past me didn’t want to lose any potential paying customer. Or have a dissatisfied customer who might go write a negative review because I didn’t provide what they demanded. At that time during the early days, it felt like the right thing to do. Present me knows that bad customers add more pain than value to your business, both in the short term and in the long term. There is no need to appease them. A friend of mine serviced an early user of his app during the early days with free customisations. That same user came back asking for more custom features, while being on the FREE plan, and threatened to write a 1 star review if they didn't. These are toxic customers. If you couldn't say no to them in the past, do it now. Just like you cut out people from your life who are a sap and drain you without giving you much in return, do the same with customers of your business once you have enough customers. Fire them. Caltrops, what is your opinion on this?

Fire Your Bad Customers. by Caltrops News Network 08/09/2020, 10:38am PDT     %100 agree. Some customers are just a net drain on profit AND morale. NT by The Happiness Engine 08/10/2020, 1:56pm PDT         It's a professional goal of mine. NT by Jack Bauer 08/10/2020, 7:04pm PDT